Payment Terms
1% 10 - Net 30 Days
Payment Options
You can pay by electronic payment, company check, or credit card. Shipping & Handling Information
Orders ship Line Complete, Order Partial unless requested to ship otherwise.
All Orders Ship FOB from St Louis, MO or Austin, TX
Web Orders
If you want to adjust the shipping information for your online order, please contact us prior to placing an order to add freight or shipping account to your Carr Lane account. In-stock products are not eligible for shipping changes once the order is placed. We are not able to guarantee we can refund or make changes to your shipping once the order is placed.
Tax Exempt
Carr Lane Mfg. will remove sales tax from customers who provide a valid tax exemption certificate. Once the requirements have been met, the tax exemption will be applied to your user account. Please make sure you are logged into your account for the exemption to be reflected.
The requirements for tax exemption are as follows:
- A sales tax exemption certificate (from the state the order is being shipped to) is required
- Your company’s name and tax id number must match the name and tax id number provided on your exemption certificate
If the sales tax exemption certificate has not been received, tax will be applied to the items. Please allow 5 business days for your tax exemption certificate to be processed and reflected on your account.
If you are ordering online, you must register with Carr Lane Mfg. and check out under your customer registration in order for your tax exemption to apply to your order. All “guest” checkouts will be subject to sales tax where applicable.
Please contact Customer Service at 314.647.6200 or by email us with any questions.
Quality Guarantee
We warrant all products shipped from our factory and warehouses to be free from defective
material and workmanship.
If any customer receives merchandise from us deemed by them to be defective, a return
authorization must be requested from CLM to return same to our factory for inspection.
If such merchandise is found to be defective in any way, or where CLM has erred in filling the
original order, full replacement will be made and CLM will assume standard transportation
charges.
No merchandise will be received without prior written authorization from CLM.
Liability
CLM’s liability is limited to the purchase price of the affected parts and standard freight.
Returns-Cancellations
All returns must be authorized by the Factory prior to their return.
Standard, Catalog items are generally cancellable and return able but are subject to a 20% restocking charge.
Large Quantities of Standard Bushings, more than 100 pieces, may not be returnable subject to stock level and usage but are subject to a 20% restocking charge
Individual items over $500.00 in value are subject to a 10% restocking charge.
Special and Non-Catalog items are Not Cancellable and Not Returnable. Made-to-Order items are Not Cancellable and Not Returnable. Carbide, Air Feed, Bronze, Brass, Extended Range, and all Special Bushings are Not Cancellable and Not Returnable.
All Returns for Damage or Defect must be made within 30 Days of Receipt of Goods
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Exceptions
Exceptions to these Terms and Conditions may be made on an order or customer basis prior to the acceptance of an order.
Anti-Human Trafficking
Carr Lane Manufacturing (CLM) is strongly committed to supporting the elimination of human trafficking and
slavery from supply chain. CLM does not tolerate trafficking of persons, the procurement of commercial sex acts,
nor the use of forced labor and all related conduct. CLM employees, contractors, subcontractors, vendors,
suppliers and others through whom CLM conducts business must not engage in any practice that constitutes
trafficking in persons or slavery.
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Privacy & Cookie Policy
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